About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,500+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies.

The Role:
The Customer Success Analyst plays a crucial role in optimizing our Customer Success operations and overall team efficiency. This position collaborates closely with the Customer Success Management team to develop robust systems for monitoring customer health, usage patterns, and team performance. Your analysis and recommendations will directly impact our ability to scale efficiently, improve customer outcomes, and drive business growth through enhanced customer satisfaction and retention.

You will:

• Utilize reporting to proactively assess customer health, identify growth opportunities, and partner with the CS Team to address potential issues
• Build and maintain weekly, monthly, and quarterly CS reporting requests; establish benchmarks and identify trends to guide strategic decisions with CSMs
• Collaborate cross-functionally to develop new processes and reporting tools that enable the team to work smarter
• Think of creative ways to increase velocity of CS team efforts by using data
• Play an active role in managing Salesforce and Tableau, collaborating with system owners (i.e. Data Team and Salesforce Admin) to optimize reporting and ensure data integrity
• Bring new, creative ideas to the team ensure that all Viz.ai customers are delighted with our product
• Present data and lead training sessions for internal teams as well as our customers

What success looks like:

• You collaborate with various departments to implement operational improvements that enable smarter and more effective CS operations.
• Within 3 months you are introducing new ideas and initiatives that delight customers, drive product adoption, retention, and revenue growth.
• You are actively managing and improving CS tooling to support our team operations and maintain data integrity across our platforms.
• Actively triage and complete customer reporting requests in a timely manner, ensuring CSMs receive accurate and necessary data promptly to support Customer Success initiatives.
• You've become a go-to resource for the CS team, providing valuable data analysis and creative solutions to complex problems.

We are looking for:

• A team player with experience working cross-functionally and strong can do mentality
• 4+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy, etc.)
• Someone who is able to ‘zoom’ in and out of the business with attention to granular detail at times as well as the big picture
• Someone who is able to be successful in a role that, at times, may lack direction, precedent and resources
• Advanced analytical skills and expertise with Excel & PowerPoint required and excellent written and oral communication skills
• Demonstrable Proficiency with Tableau (or similar reporting tool) and Salesforce preferred

Why should you join us?

• If you are looking to make an impact -join our mission.
• If you want to be a part of an amazing team -our people are the heart of everything we do.
• If You are a self-starter and naturally motivated.

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Salary Range: $83,700 - $108,300