Primary Responsibilities

• Patient Engagement & Scheduling:
  • Facilitate patient agreements
  • Schedule and coordinate telehealth appointments with patients, caregivers, and ancillary support staff.
  • Provide compassionate, professional communication to patients and families
  • Verify patient insurance eligibility and benefits
• Care Coordination:
  • Facilitate communication between providers, patients, and external healthcare entities
  • Manage communications within an electronic medical record and route communications to appropriate team members
  • Manage new patient information including referrals, creating patient profiles, and verifying accurate information to support ongoing care
  • Ensure continuity of care and efficient workflow
• Clinical Support:
  • Assist Head of operations in gathering credentialing documents
  • Assist in the setup of equipment for onboarding new clinical staff members
  • Gather necessary documentation of competencies and immunizations prior to onboarding new clinical staff
  • Manage and organize patient records in the EHR system
  • Support clinical team with administrative and operational tasks
• Additional clinical and administrative tasks assigned

Required Skills / Abilities

• Proven experience in a healthcare support role (coordination, or clinical office work)
• Proficient in Microsoft Excel, Word, PowerPoint, and Google Drive/Workspace
• High level of computer literacy and ability to learn new software and systems quickly
• Exceptional organizational skills and attention to detail
• Strong communication skills—both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• A true team player with a proactive, solution-oriented mindset

Preferred Skills / Abilities

• Experience with Electronic Health Records (EHR) systems
• Familiarity with HIPAA regulations and healthcare compliance
• Background in supporting home health, hospice, or outpatient clinical teams
• Minimum of 3 years of experience with key responsibilities

Physical Requirements

· Bending and Stooping

· Keyboard Entry

· Kneeling

· Lifting/Carrying minimum of fifteen pounds

· Repetitive Movement Hand/Arm

· Sitting

· Squatting

· Standing

· Walking

We Offer:

• A collaborative, supportive team environment
• Opportunities for professional growth and training
• Meaningful work that makes a difference in patient care