It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

What You'll Do:

• Account Ownership: Serve as the primary, single threaded owner of customer experience for a subset of key accounts, overseeing all aspects of their experience with Stord.
• Subject Matter Expertise: Develop and maintain deep knowledge of specific operational processes related to your accounts, positioning yourself as a go-to expert.
• Complex Issue Resolution: Handle advanced customer issues by applying your in-depth understanding of client-specific operations, ensuring efficient and effective solutions.
• Client Relationship Management: Build and nurture strong, lasting relationships with your accounts, acting as their primary point of contact for escalated inquiries.
• Operational Collaboration: Work closely with logistics, operations, and supply chain teams to tailor processes and resolve issues specific to your accounts.

What You'll Need:

• 1-3 years of experience in customer service, with a strong preference for experience in logistics or operations-focused environments.
• Demonstrated ability to manage complex customer situations and resolve high-level issues.
• Strong analytical skills with the ability to process operational data and customer feedback effectively. Intermediate to advanced Excel knowledge required, SQL knowledge is a plus.
• Superior communication skills, both verbal and written.
• Proficiency in customer support software and CRM systems.