Customer Success Manager

SamaCare

SamaCare

Administration
Remote
Posted on Thursday, December 21, 2023
Do you want to make a difference in patients’ lives everyday?
SamaCare Overview
SamaCare equips health care providers, life science companies, and electronic health systems with the tools they need to eliminate administrative barriers that limit access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail-mail) making it impossible for them to get ahead.
We’ve built a software platform to help practices streamline these administrative workflows and a marketplace business model that has grown to serve over 2 million patients (and growing rapidly). As a top VC-funded company, we’re building a team to help us scale so that every patient gets access to the right treatment, period.
Role Overview
As a Customer Success Manager, you’ll focus on building long-lasting relationships with our practice customers, all the while ensuring they are fully engaged and successful with the SamaCare product, and ultimately own the customer lifecycle post-sales.
The ideal candidate should be data-driven, results-oriented and self-motivated to do their best work.

Responsibilities

  • Operate with a high degree of autonomy and ownership, reporting directly to the Head of Customer Success & Operations
  • Efficiently manage implementation and onboarding of new medical practices to maximize product adoption
  • Own the day-to-day management of a select portfolio of medical practice accounts, documenting our strategy and constantly iterating on the CS playbook
  • Build trusted and strategic partner relationships with medical practices to drive customer referrals and increase our practice footprint
  • Select KPIs to quantify, track and report on external and internal customer health goals
  • Customize and execute on customer delight efforts, from in-person/remote feedback sessions to surprise gifts and more!
  • Work collaboratively with the operations, product, engineering, sales, and growth teams to optimize customer engagement, increase retention, and positively impact business growth
  • Present to practice executives and leadership in an optimistic, engaging and professional manner

Requirements

  • 5+ years of proven experience as an Individual Contributor in a similar customer success, account management, or consulting role
  • Startup and SaaS experience strongly preferred - we move FAST
  • Growth mindset - we value creativity, critical thinking and candor
  • Highly proactive and self-motivated - gets work done when no one is watching!
  • Empathetic and energetic when interacting with customers, both in-person and via phone/remote
  • Analytical and detail-oriented, and comfortable using BI tools
  • Interest in marketplaces, payer services / billing operations, and/or healthcare

A day in the life...at SamaCare:

  • Offsites in Las Vegas
  • Working with a high caliber team who are extremely mission-driven and put people first
  • Competitive salary and benefits, including life insurance, medical, vision and dental and generous learning stipend to invest in what matters most - you
  • Unlimited PTO so you can take a break anytime you need it!