Customer Success Manager
Rillet
This job is no longer accepting applications
See open jobs at Rillet.See open jobs similar to "Customer Success Manager" Susa Ventures.Administration
San Francisco, CA, USA · New York, NY, USA · Remote
Posted 6+ months ago
What We Do
Rillet serves finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossibly high speed, accuracy, and insight.
Rillet is an AI-native ERP that can drive a zero-day close. We are different because of our unified source-of-truth data model (no siloes), hundreds of best-in-class native integrations (Stripe, Ramp, Salesforce, etc), automated & auditable workflows, multi-entity consolidation, and quickly expanding army of specialized AI agents (e.g., accrual, audit, P&L flux, board decks, etc). These earn us a consistently perfect customer satisfaction score. Our insane ship velocity is great for high-growth AI companies, because our customers like Decagon, Windsurf, and Postscript need their financial stack to evolve as quickly as their products do.
Rillet’s an early stage startup with a big vision. We raised $38.5m from Sequoia, First Round Capital, Creandum and Susa Ventures. We're looking for people with passion and grit who strive for excellence.
Who We Are
Rillet’s pace is not for everyone. Intelligence is table stakes. To succeed here, you need a truly extreme taste for speed, agency, and flexibility.
Successful Rillets do not wait for assignments. They internalize a mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for.
Our plans flex to our customers. Successful Rillets are energized by delivering the most important thing, even if it wasn’t part of the original plan.
In this role, you do not need to be an accountant. But you do need to appreciate the value that our customer can create for their own company when we equip them with the perfect financial tools. Successful Rillets love powering the financial core of the world’s fastest-growing companies.
Who We Need:
We are building an accounting & finance software that will be industry defining and we need someone with expertise in finance and accounting to help support the growing base of customers. You’ll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product. The role is remote first with opportunities to travel for team events.
What You'll Do:
- Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized.
- Handle customer inquiries, troubleshoot issues, and ensure timely resolution, interacting with the Product and Engineering teams as needed
- Support our core customer base with their accounting and finance processes, and guide them on the usage of Rillet as the complexity of their business increase with their scale
- Own the process for maintaining relationships with our key customers, ensuring industry leading satisfaction rate and retention
- Create and own the process for tracking and prioritizing customers needs with the Product team
- Be the advocate for our customers. Understand and empathize with their needs and help them get the most of our Rillet through recommended best practices
What We're Looking For:
- 3+ years experience is a customer success in a B2B SaaS company.
- Experience at a top-tier accounting firm and/or startup in a finance/ accounting role.
- Experience building new processes from scratch.
- Worked in a client facing role and are uncompromisingly service-minded.
- Comfortable operating in a fast paced environment while keeping a high attention to detail.
- Excellent communication skills with internal cross-functional teams and customers
- Start up experience, a plus.
- CPA certified, a plus.
- Experience with ASC 606 & SaaS revenue recognition, a plus.
- Experience with ERP or other accounting software implementations, a plus.
Life at Rillet:
Competitive Compensation: We're backed by some of the best investors and excited to offer competitive compensation packages, including equity.
Benefits: Competitive healthcare and dental insurance options.
Growth Opportunity: We’re excited to build a team who strives for excellence with big ambitions who will grow in roles, responsibilities, and compensation as we do.
Time to Decompress: Flexible PTO with 9 company-wide holidays.
Remote Friendly: We have offices in San Francisco, New York, and Barcelona. With team members working remotely from all over the world.
Team Building: In-person opportunities that are designed to help team members foster collaboration and build community; our team has had offsites in New York, San Francisco, Toronto, Italy, France, and other International Locations!
This job is no longer accepting applications
See open jobs at Rillet.See open jobs similar to "Customer Success Manager" Susa Ventures.