About Plenful

Plenful is a healthcare automation and AI technology platform that pairs automation alongside human task management to optimize the manual, administrative workflows that bog down healthcare today. We partner with innovative healthcare organizations to provide better operational outcomes, financial outcomes, and experiences for both patients and healthcare staff.

Our team is a strong blend of healthcare and technology experts with multiple exits under our belts. Our team comes from top companies such as Google, Shields Health Solutions, Goldman Sachs, and numerous enterprise startups. We’re patients too, and we’re passionate about advancing healthcare efficiency through software.

We are backed by exceptional healthcare and technology investors including Bessemer Venture Partners. Our HQ is in San Francisco and we are open to remote work. Learn more about us at plenful.com.

About the role

As an early Product Solutions team member, you can help us shape best practices for solution architecture, customer implementation, and product development in close partnership with our Head of Product Solutions. Your responsibilities will expose you to a breadth of company needs as you collaborate cross-functionally with our technical, commercial, and executive teams. As the company grows, this critical role has significant growth potential.

What you'll do

• Configure Plenful use cases
• • Work with customers to understand requirements and build Plenful solutions for established and new use cases.
• Engage customers
• • Serve as the primary technical point of contact in customer-facing meetings to gather feedback, understand client-specific needs, handle custom configurations, and provide technical support.
  • Manage and communicate project timelines, ensure accountability for follow-up tasks, and consistently deliver an exceptional customer experience.
• Support Account Management and Sales
• • Act as a technical expert for Plenful's Account Management and Sales teams.
  • Evaluate technical requirements for sales prospects, plan architecture for innovative new use cases, and assess feasibility of new use cases.
• Collaborate with Engineering
• • Communicate customer business and technical requirements to Plenful's engineering team and track the refinement of features.
  • Implement solutions within the Plenful platform and provide critical input on product design by offering business context, customer feedback, and insights.

Qualifications

• Experience
• • 4+ years in a technical customer-facing role, ideally in SaaS, healthcare technology, or healthcare.
  • Proven track record of managing projects involving multiple technical and operational stakeholders, delivering on time and exceeding expectations.
• Technical skills
• • Proficiency in SQL; familiarity with Python or similar programming languages.
  • Experience with CRM systems (e.g., Salesforce) and customer success platforms.
  • Familiarity with healthcare operations and regulatory compliance (e.g., HIPAA, 340B Drug Pricing) is a plus.
• Additional skills
• • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the capability to clearly articulate complex challenges to both technical and non-technical audiences.
  • Highly organized and able to independently prioritize competing tasks and projects.
• Miscellaneous
• • Genuine interest in healthcare and a drive to make the industry more efficient.
  • Enthusiasm for learning and contributing to the company-building process alongside a dynamic, dedicated team
  • A bias toward action and ability to thrive in a dynamic, fast-moving environment
  • Experience with high-growth startups is a plus
• Educational background
• • Bachelor's degree (BA/BS) or equivalent

Plenful perks

• Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team offsites, 401K matching, and stock options
• Join an all-star team with direct access to executive leadership
• Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders

Hybrid workplace

Plenful is based in San Francisco, and Bay Area hires will be asked to go into the office three days a week. Team members who live elsewhere typically train in San Francisco and work remotely.