Welcome to Pine Park Health!

About Us

Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We’re on a mission to dramatically improve healthcare for seniors by building a new model of care that’s designed around everyone involved — patients, families, community staff members, providers, and payors.

Our value-based offering has led to over 150 communities partnering with us in the last year and allowed us in achieving 10X patient growth. We're a fast-growing company that’s backed by lead investors including First Round Capital, Google’s AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you share in our vision of helping every senior, no matter their health status, being able to lead a life they find meaningful and worthwhile, join us!

The Opportunity

The Frontline Support Medical Assistant (Remote) at Pine Park Health is pivotal as the hub and heart of our care team, embodying our model of geriatric care for senior living residents. In this central role, the PCC is responsible for developing deep connections with patients and their families to achieve outstanding health outcomes through effective communication and coordination. This includes partnering with Primary Care Providers (PCPs), Mobile Phlebotomists, and Clinical Team Leads (CTLs) to coordinate comprehensive care delivery. A significant part of the PCC's role is to collaborate with community staff who act as an extension of our team, ensuring that every aspect of patient care is harmoniously integrated. This role is a unique opportunity to make a meaningful impact in the lives of senior residents, requiring a blend of technical proficiency, exceptional interpersonal skills, and a deep commitment to providing quality geriatric care.

Hours: Typical M-F, 8:30am-5pm PST, w/ mandatory after-hours shift rotation

Location: Remote

What You’ll Do:

• Primary patient contact and support
• Collaboration with community partners, patients/families, primary care providers, and remote primary care providers
• Patient activity logging/Chronic Care Management logging
• Manage and process communications, including emails, text messages, and faxes, in a timely manner
• STAT tasks and other routine tasks
• Technical issue resolution for patients and staff
• Liaison with vendors and internal teams to resolve any pending items or issues related to patient care.
• Other special projects as assigned

What we’re looking for

• Ability to maintain a task completion rate of at least 95%
• Experience being proactive and accurate when providing patient care management documentation
• Ability to maintain a Net Promotor Score (NPS) of greater than 80 with all patient response time and resolution

Qualifications and Requirements:

• High School Diploma or equivalent. Some college education is a plus.
• Basic understanding of clinical and back office experience in a primary care setting
• Certification by a Medical Assistant Certifying Organization approved by the CA Medical Board, preferred.
• Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, (Office of the Inspector General), CMS ( Centers for Medical and Medicaid Services), etc.
• As a remote team member, you must have a confidential space to ensure HIPAA compliance and to preserve patient PHI. You are responsible for maintaining reliable wifi.
• Ability to remain seated in a stationary position for prolonged periods. No heavy lifting is expected, though occasional exertion of about 25 lbs of force (e.g., picking up and computer/laptops) may be required. Good manual dexterity is required to use common office equipment (e.g., computers, laptops, and mobile devices)

Why You’ll Love Us

• We’re a smart, heart-centered, low-ego group motivated to make waves in the lives of seniors and the healthcare industry
• We’re solving complex, vital problems that affect real people and need bright, focused, driven minds like yours to help us achieve our goals
• We empower team members to act like owners and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow
• We host social events to celebrate wins, mark team member milestones and let go by having fun

Benefits Designed for You and Yours

• Medical, vision, and dental insurance
• FSA and Dependent Care FSA
• 401K retirement plan
• 10 paid holidays
• 3 weeks paid time off
• Paid sick days
• Paid parental leave
• Cell phone reimbursement
• Monthly wellness allowance
• Professional/personal development annual allowance

Pine Park Health is an equal opportunity employer — we aim to recruit, hire, develop, compensate, and promote regardless of race, religion, country of origin, gender, sexual orientation, age, marital status, veteran status, or disability.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.