Photon gives patients ownership of prescriptions. Our platform enables clinicians to send prescriptions to patients via text, which saves them time by allowing their patients to shop between pharmacies. The vision is to help consumers save money by increasing transparency.

💡 Who We’re Looking For

We’re looking for a versatile, customer-focused operator to own post-sale relationships with Photon’s enterprise healthcare customers—ensuring fast, effective implementations and long-term success.

This is Photon’s first dedicated partner success hire. You’ll help build the structure, systems, and culture that define how we manage, measure, and grow customer relationships—from onboarding through renewal. You’ll act as the connective tissue between customers and our internal teams, ensuring alignment, accountability, and measurable outcomes.

📋 Core Responsibilities

Own the customer relationship post-sale, serving as the primary contact from onboarding through renewal and expansion
Drive successful implementations in collaboration with Product, Engineering, and Operations—removing blockers and optimizing time-to-live
Establish structured meeting cadences, reporting, and success metrics tailored to each enterprise customer’s goals
Partner closely with Sales and Tech to ensure pilot success and smooth handoffs across the customer lifecycle
Build and refine Photon’s early customer success playbooks, including SLAs, escalation paths, and account management best practices
Implement tooling and processes to triage inbound requests, manage prioritization, and track SLA adherence
Identify and monitor key account metrics that signal adoption, value, and risk
Collaborate with BizOps and Finance to measure ROI per account and develop strategies to maximize account value
Act as the voice of the customer internally—bringing structured feedback to inform roadmap, improve workflows, and enhance user experience
Create clarity and structure in a dynamic environment, setting foundations for a scalable, customer-centric culture

🎯 Required Qualifications

5–8+ years in a customer-facing role (Customer Success, Account Management, or Implementations) with enterprise healthcare clients—ideally health systems or digital health platforms
Experience at early or growth-stage startups where you’ve worn multiple hats and built new processes from scratch
Strong understanding of healthcare workflows and data (EHR integrations familiarity a plus)
Technically fluent and operationally disciplined—you can translate between clinical, technical, and business teams
Excellent communicator and relationship builder; equally comfortable running executive check-ins or troubleshooting with product and engineering
Highly organized, analytical, and proactive—you thrive in fast-moving, ambiguous environments
Based in the NYC area; comfortable working 3 days a week in-office with the Photon team

🌟 Preferred Qualifications

Experience managing enterprise healthcare implementations involving multiple technical integrations
Familiarity with success metrics and frameworks for enterprise SaaS (e.g., adoption, retention, expansion KPIs)
Prior experience establishing a Customer Success function or playbook from the ground up
Comfort with SQL, CRM tooling, or data visualization platforms to track and report customer outcomes

🚀 Why Join Us

Photon is reimagining how prescriptions move through the healthcare system—making it simpler, faster, and more transparent for patients, providers, and pharmacies alike. You’ll:

Take on a role with meaningful ownership, shaping how an early-stage company supports, grows, and learns from its customers
Work cross-functionally with leadership across Product, Sales, and Operations to influence both business and product direction
Join one of the weirdest, funnest, most driven teams in health tech

Our Values

🍕🐀 Be a Pizza Rat – We’re ambitious subway dwellers. It’s our slice and we’re not letting go.

🍚 🍣 Make Rice – We don’t prepare fish until we’ve mastered rice. Quality is in details.

🛰️ 🌎 Put it in Orbit – We know success happens well after lift-off. The rocket isn’t our mission.

🔍 🏴‍☠️ Seek Buried Treasure – We’re digging in unexpected places. Our adventure has meaning.

🍄 🌒 Grow in Darkness – We’re thriving amidst forest decay. Our day in the sun will come.

Pay Transparency

The estimated starting annual base salary range for this position is $165,000 to $205,000 USD. The listed range is a guideline from Carta, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, and market data. Total compensation for this position also includes generous equity and employee benefits. Given Photon Health’s funding and size, we heavily value the potential upside from equity in our compensation package.

Req ID: R4

Apply now

See more open positions at Photon Health

Privacy policy Cookie policy