Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action—while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production.

We are seeking an experienced Client Success Partner to join Optura as we transform how healthcare organizations operationalize AI. In this customer-facing role, you will own relationships with key healthcare payer and healthtech clients, ensuring they realize meaningful value from Optura’s Enterprise Operating System (EOS) while driving renewals, expansion, and long-term growth.

You will serve as a trusted advisor to customers—blending strategic relationship management with a consultative, growth-oriented approach. This role is ideal for someone who thrives in high-growth environments, enjoys partnering closely with customers on complex initiatives, and is passionate about advancing AI adoption in healthcare.

What you’ll do:

• Serve as the primary point of contact for assigned customer accounts, building trusted relationships across operational and executive stakeholders

• Drive customer adoption, engagement, and satisfaction to maximize value delivered by the EOS platform

• Own renewal cycles and expansion opportunities for assigned accounts, consistently meeting retention and growth targets

• Combine account management and project leadership to guide customers through complex initiatives, aligning people, timelines, and priorities to deliver measurable outcomes

• Partner closely with Solutions Engineering and Product teams to align platform capabilities with customer needs and roadmaps

• Act as a strategic advisor by understanding customer AI strategies, initiatives, and challenges

• Provide structured customer feedback to internal teams to inform product development, marketing, and customer success strategy

• Maintain accurate forecasts, pipeline updates, and account documentation within CRM systems

What we’re looking for:

• 7+ years of experience in enterprise customer success, account management, or enterprise sales

• Experience managing complex, multi-stakeholder accounts within technology environments

• Demonstrated success meeting or exceeding renewal and expansion goals

• Bachelor’s degree in Business, Healthcare Administration, or a related field, or equivalent professional experience

What we would like to see:

• A self-starter who takes initiative in fast-paced, high-growth environments

• Genuine curiosity about customer businesses and the Optura platform

• Ability to collaborate, influence, and problem-solve while processes are still evolving

• Familiarity with AI, machine learning, or data platforms at a conceptual or applied level

• Experience within the healthcare/healthtech space strongly preferred

• Knowledge of healthcare regulatory standards such as HIPAA or HITRUST

• Ability to communicate technical concepts clearly to non-technical audiences

Benefits at Optura:

We offer a competitive compensation and benefits package, including:

• Health, dental, and vision insurance

• Generous paid time off

• Opportunities for professional growth and development

Equal Employment Opportunity:

At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. Discrimination has no place here, and we operate in full compliance with all applicable fair chance laws.

More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.