Fulfillment Supervisor

OpenStore

OpenStore

Software Engineering, People & HR, Operations
Miami, FL, USA
Posted on Friday, April 26, 2024

Our mission is to inspire entrepreneurs and shoppers to find something new. We buy great brands built on Shopify, unlocking liquidity for small business entrepreneurs looking to start new adventures. We manage nearly 50 brands with over 100,000 products across apparel, beauty, home goods, and electronics.

Our team of e-commerce experts and engineers uses our proprietary technology and tooling, and advantages from our size, to grow our brands at scale.

Two million people have purchased OpenStore products, and soon, we’ll launch a consumer shopping app, helping people discover products in an all-new way. OpenStore was started in 2021 by top investor and operator, Keith Rabois, a former executive at PayPal, LinkedIn, and Square, and a co-founder of Opendoor. We are backed with $150M+ from world-class investors such as Atomic, Khosla Ventures, Founders Fund, General Catalyst, and Lux Capital.

ABOUT THE OPPORTUNITY:

We are seeking a highly motivated and detail-oriented Fulfillment Analyst to join our Supply Chain team. The Fulfillment Supervisor will play a critical role in optimizing our fulfillment operations to ensure efficient and on time order processing, accurate inventory management, and timely delivery of our orders to customers. You will ensure our fulfillment partners are meeting SLAs and drive process improvements. You’ll join a high-performing Supply Chain team at our Miami headquarters and report to the Fulfillment Lead.

OpenStore currently manages a diverse portfolio of nearly 50 (and growing) brands across various categories, and as we continue to acquire more brands, the supply chain challenges grow in complexity. We are seeking an experienced self-starter who embodies our values who moves with electric pace to enhance efficiency and reduce costs in a highly dynamic environment. This role will require wearing many hats with the opportunity to grow and develop your career with OpenStore!

WHAT YOU'LL DO:

  • Analyze order fulfillment processes to identify opportunities for improvement and optimization.

  • Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs) related to order fulfillment, including order cycle time, fill rate, on-time delivery, and inventory accuracy.

  • Collaborate with cross-functional teams, including Operations, Logistics, and Customer Service, to address fulfillment issues and errors and lead process improvements.

  • Develop and maintain reports and dashboards to track and report on fulfillment performance metrics.

  • Conduct root cause analysis of fulfillment errors or delays and implement corrective actions to prevent recurrence.

  • Work closely with our technology and engineering teams to enhance and automate fulfillment systems and processes.

  • Assist in the implementation of new fulfillment initiatives, such as order management system (OMS) upgrades or process redesigns.

  • Support inventory management activities, including cycle counting, stock adjustments, and inventory receipt reconciliation.

WHO YOU ARE:

  • You are analytically rigorous. You have a deep bias towards using data and analyses to drive decisions. Your second language is performance KPIs and you know your numbers and the inputs needed to continue improving those KPI metrics.

  • You are collaborative, organized, and thoughtful. You actively solicit teammate’s feedback and can get things done through informal influence. You demonstrate judicious decision-making and embrace intellectual friction as a feature of improvement, not a relationship bug.

  • You can work through ambiguity. Your experience will enable you to focus on the elements that matter most and drive clear insights that inform the team’s priorities.

  • You thrive in fast-paced environments. At this stage we’re still learning. You will iterate with engineers, analysts and product managers to focus on high impact work.

WHAT YOU HAVE:

  • Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or equivalent experience

  • 2+ years of experience in a similar role, preferably in e-commerce and DTC.

  • Strong analytical skills with proficiency in data analysis and interpretation.

  • Experience working with fulfillment systems and tools, such as warehouse management systems (WMS) and enterprise resource planning (ERP) systems.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

  • Detail-oriented with a strong focus on accuracy and quality.

  • Proactive problem solver with the ability to identify issues and implement solutions.

  • Knowledge of fulfillment best practices and industry standards.

  • Proficiency in Microsoft Excel, Google Sheets, and data analysis tools such as Mode, SQL/Snowflake, or equivalent applications.

OpenStore is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.