At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. Nova Credit’s diverse global team is stitching together the world's credit data into a single network to unlock financial opportunities for immigrants and other populations historically excluded from the credit system. We’ve built a platform that enables lenders to access a single, predictive cross-border credit database to help enable underwriting decisions. We are backed by leading investors, including Kleiner Perkins, General Catalyst, and Index Ventures, and are proud recipients of the following awards:

-Forbes’ Best Startup Employers 2022

-BuiltIn NYC's Best Places to Work 2022: Best Small Companies to Work For

-Fast Company’s World’s Most Innovative Social Good Companies 2022

Customer Success Managers (CSMs) at Nova Credit manage the customer lifecycle post-implementation, which includes (1) ongoing account management such as incident management, business reviews, and renewals; (2) account expansion, including cross-sell & up-sells. We are highly consultative in our approach and believe in building deep, trust-based relationships with our customers.

This role will manage a portfolio of US enterprise customers totaling $1M+ in ARR, inclusive of a growing number of international student lending customers. You will bring a mastery of “one to many” account management and serve as your customers’ strategic advisor on how to optimize their current spending with Nova Credit relative to their competitors. This includes (i) leveraging your technical and account management skills to secure investments by Nova and our customers that accelerate time to value and growth and (ii) working both independently and collaboratively with team members spanning product, marketing, data science solutions, solutions architects, and legal.

This is a full-time position based in the U.S., and reporting to the Senior Director of Customer Success; East Coast candidates strongly preferred.

Everyone is welcome at Nova Credit. We are an equal opportunity employer where our diversity and inclusion are central pillars to our company strategy. We look for applicants who understand, embrace and thrive in a multicultural and increasingly globalized world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.