Senior Credit Risk Manager

At most companies, credit policy goes through a committee. At Nelo, you own it. We're $500MM in GMV, profitable, and growing — and the person who will map our bureau data and tighten the credit box hasn't joined yet.

You will set and iterate on approval and decline rules, line assignment, pricing, and loan duration policies for a portfolio of Mexican consumers. You'll write your own SQL, run your own experiments, and make changes that show up in gross profit. The outcomes are specific: model portfolio resilience in month one, close cohort variance gaps by month three, and generate a 1pp gross profit gain by month four. Within a year, the credit policy changes you make should produce $1MM in cumulative gross profit that wouldn't have existed otherwise.

About Nelo

Nelo is a (profitable) leading consumer fintech and e-commerce platform in Mexico, with >$500MM in annualized GMV and >$80MM in annualized revenue. Our mission is to increase consumers' buying power in Latin America, and we're doing so by building an AI-native platform powered by credit.

Nelo has raised over $40M of venture capital from investors including Homebrew, Two Sigma Ventures, and Susa Ventures. Nelo has additionally raised a $100M asset credit facility from Victory Park Capital.

Our lean team includes experienced leaders from top technology companies such as Uber, Amazon, Rappi, and DiDi.

We pride ourselves on our velocity, intellectual rigor, and efficiency.

Nelo has offices in Mexico City and New York City.

What You'll Work On

• Bureau data is 35-45% of our acquisition model weighting. We know what it's doing in aggregate. We haven't gone deep on what Círculo and Buró are actually reporting at the field level — past due flags, account history, product-type nuances. You'll own that analysis and convert it into underwriting policy changes.

• We have acquisition cohorts where expected and actual loss performance are diverging across stable segments. Your third-month target: no stable segment with a 15% or greater gap between expected and actual credit loss at acquisition.

• We run controlled experiments on approve/decline decisions, line sizing, and pricing. You'll design them, write the spec, and track P&L impact. One experiment generated a 1pp gross profit gain in the treatment group within four months of your start date.

• Within your first month, you'll model what the portfolio looks like under a 100% increase in losses and present a path to maintaining gross margin. That's your first deliverable.

• Scale through code and agents. We're AI-native. The expectation is that you use tooling to multiply your output before you ever ask for headcount.

Why You Should Apply

• You've worked in Mexican consumer credit. Short-term, unsecured, revolving products — credit cards, BNPL, department store credit, installment loans. You understand how this portfolio behaves because you've managed one.

• You've used bureau data to change something. Not just pulled it. You built an analysis, found a signal, and changed an underwriting rule because of what you found.

• You've worked at a bank and at a fintech. You have the credit fundamentals and you know how to move fast.

• Risk makes you paranoid in a useful way. You don't stop at the first explanation. When losses move, you dig until you understand exactly why.

• You push back when the data says leadership is wrong. You accept the same pushback without getting defensive.

Why You Shouldn't Apply

• Your experience is in mortgages, auto, or secured lending. The portfolio dynamics here are different in ways that matter. What you know won't transfer cleanly.

• You've mostly done reporting. Charts, dashboards, presentations. You haven't owned policy changes that directly affected who gets credit and at what terms.

• You need an analyst to pull data for you. This is a self-sufficient role.

• You want to build a team quickly. People leadership here is earned when there's a specific outcome that requires it. The IC work comes first.

• You need defined processes to operate well. We're still building them.

How We Work

Lean team. About 60 people, $80MM in revenue. In-office in CDMX around 80% of the time. There's no one to hand things off to. AI-native: we use Claude, Codex, and internal tooling across the company. Scale your impact through code and agents before headcount.

Interview Process

1. Phone screen with Recruiter (~30 min)

2. Credit policy case study (~2-3 hours, take-home)

3. Hiring Manager Interview (~60 min)

4. On-Site Interview with the Founders and Team (4 hours)

What We Offer

• Full ownership of credit policy at a profitable, fast-growing fintech with real lending economics

• Competitive compensation, equity with 1-year cliff, and performance bonuses

• Medical insurance (GMM) 100% covered for you, 50% for dependents

• Unlimited PTO and extended parental leave (12 weeks fully paid for primary caregiver, 4 weeks for secondary)

• Nelo Time Leverage Program — monthly budget for AI tools and freelance support, no approval needed

• Nelo Sabbatical Program — 4 weeks fully paid at every 4-year mark

• Relocation support if applicable

• A lean, high-performing team that moves fast and measures what matters

• Office perks — Roma Norte office with breakfast twice a week, snacks, drinks, secured parking, late-night dinner and ride home covered if you're working past 8 pm.

Note from Russell, Director of Risk

I joined this company for two reasons:

The founders: Kyle and Stephen are world class operators that brought the experimentation culture from Uber and applied it to a lending business in Mexico. The result after years of compounding is incredible; it must be near the top of its vintage (2019) for lending fintechs. The founders are kind, honest, hard-driving, paranoid (about risk!), pragmatic, intelligent, very hard working, and never satisfied.

Unit economic and product-market fit: You cannot reach a ~$70mm annualized revenue run rate, and be profitable on a net basis without the unit economics being solid, and without customers actually liking the product.

Nelo has also raised from some of the best investors, including Homebrew and Two Sigma Ventures. We also have all the debt capital we need, and from reputable lenders. We have an ambitious, senior, and technical team with a performance culture. This isn’t financial advice, but I’ll be honest, I’m excited about the value of my equity. Come build with the team and I!