Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

The Role

We are seeking a Senior User Researcher to join our Centralised Design tribe. Research plays a pivotal role in how we connect with our customers and build the right products for their needs. As a senior member of a cross-functional and multidisciplinary squad, you will lead and shape the customer strategy, informing our product roadmap and ensuring we deliver exceptional user experiences.

You will not only engage with but also advance and innovate in a range of research techniques, from quantitative statistical analysis to qualitative user interviews. As a senior researcher, you will be instrumental in developing and implementing research strategies, providing guidance to the broader Design Organisation and collaborators in Product and Engineering, and fostering a customer-centric culture throughout Lyst.

Responsibilities:

• Develop and drive innovative research strategies that inform product development and feature prioritization
• Lead and manage the research roadmap, aligning it with business goals and stakeholder expectations
• Collaborate with the Director of Design to evolve and implement research and customer principles at Lyst
• Serve as the authoritative voice of the customer, influencing key decisions across the organization
• Provide guidance and mentorship on research methodologies to members of the Design Organisation, Product teams, and Engineering teams
• Establish and maintain research best practices, ensuring high-quality outputs across all projects
• Translate complex research findings into actionable insights for various stakeholders
• Contribute to the broader UX community through thought leadership and knowledge sharing