Status: Permanent Full-Time

Location: Remote to start, transitioning to in-office in Victoria, BC.

Department: Allied Health Services

Role Overview

The Care Navigator plays a key role in supporting LifestyleRx patients by helping them access and benefit from allied healthcare services, including dietetics, physiotherapy, and clinical counselling.

This role sits at the intersection of patient support and service navigation. The primary focus is ensuring patients are informed, supported, and guided toward services that are clinically appropriate and beneficial to their care journey.

Care Navigators proactively engage with patients (primarily on the phone and over email) who have confirmed insurance coverage, respond to inbound inquiries, and follow up on physician-recommended services. All interactions are grounded in LifestyleRx’s core values: empathy, efficacy, and evidence.

Key Responsibilities

Patient Outreach & Engagement

• Monitor and identify patients with confirmed extended health benefits for allied health services

• Proactively notify patients of their available coverage and how it can be used within LifestyleRx

• Conduct periodic follow-ups with patients to assess progress, answer questions, and provide guidance on available services

• Support patients in understanding how allied health services integrate into their overall care plan
  

Service Navigation

• Guide patients through available allied healthcare offerings (dietetics, physiotherapy, clinical counselling)

• Help patients to assess whether services are appropriate based on their needs and goals

• Support patients in enrolling in services only where there is a clear benefit to the patient

• Ensure all recommendations are aligned with clinical guidance and evidence-based care
  

Inbound Support & Ticket Follow-up

• Respond to patient inquiries received through the support inbox in a timely and professional manner

• Follow up on service recommendation tickets submitted by LifestyleRx physicians

• Coordinate with internal teams to ensure patient questions and concerns are resolved efficiently

• Maintain clear and accurate documentation of all patient interactions
  

Collaboration & Care Coordination

• Work closely with Patient Success, physicians, and allied health practitioners

• Ensure continuity of care by reinforcing physician recommendations and care plans

• Escalate clinical or complex concerns to the appropriate care team members
  

Core Values

Care Navigators are expected to embody LifestyleRx’s core values in every interaction:

• Empathy – Engage patients with understanding, respect, and genuine care for their individual circumstances

• Efficacy – Focus on solutions that meaningfully improve patient outcomes

• Evidence – Ensure all guidance aligns with evidence-based practices

Care Navigators do not promote or recommend services solely for utilization or revenue purposes. Services should only be offered when there is a clear, patient-centered benefit.

Qualifications & Experience:

• Experience in patient support, care coordination, or inside sales (healthcare or wellness preferred)

• Strong communication skills with the ability to build trust and rapport quickly

• Ability to balance proactive outreach with sensitivity to patient needs

• Comfortable working with CRM/ticketing systems and managing follow-ups

• Understanding of extended health benefits (asset)

• Interest in lifestyle medicine and preventative care

• Thrives in a fast-moving environment where priorities shift and the playbook is still being written

• Self-starter with an ownership mentality

• Resourceful and scrappy: comfortable building process where none exists and iterating as you go
  

Compensation & Additional Information

What We Offer

• A dynamic and supportive work environment with opportunities for professional growth.

• The chance to contribute to the success and growth of a leading healthcare organization.

• Competitive compensation package, including benefits and starting 3 weeks vacation.
  

Pay Range

• $70,000 – 80,000 per year, commensurate with experience
  

Additional Info

• Remote to start, transitioning to in-office in Victoria, BC.

• Schedule: 5 days a week (Full-Time 40 hours a week).

• Dress Code: Casual
  

If you're passionate about patient-centered care and want to play a hands-on role in shaping how patients access allied health services, we'd love to hear from you.