About Henry AI:

Henry.ai is hiring our first Client Strategist to accelerate our growth and build out our Customer Success practice.

Henry is transforming how commercial real estate professionals create deal materials—pitch decks, BOVs, and loan packages—by automating the most time-consuming parts of the process. Using cutting-edge generative AI and proprietary data integrations, our platform helps brokers move faster, win more, and focus on what matters most. Backed by top-tier investors including Y Combinator and Susa Ventures, Henry is already trusted by the leading CRE brokerages.

About the Role:

We’re a fast-growing startup looking for a Client Strategist to own the big-picture thinking behind how we engage, retain, and grow our customer base. You’ll design scalable programs, identify opportunities for deeper value, and work cross-functionally to make sure our clients see us as an irreplaceable partner.

This is part strategy, part execution — you’ll zoom out to spot trends and design solutions, then roll up your sleeves to get them live.

Responsibilities:

• Map the end-to-end client journey, from onboarding to expansion, and spot ways to improve adoption, retention, and advocacy.

• Take care of our existing customers and obsess over customer experience

• Build out our customer support function and hiring strategy and scale for high-growth trajectory
  

• Develop data-backed engagement strategies and playbooks for our Customer Success Managers and Account teams.
  

• Partner with Product, Marketing, and Sales to align roadmaps with client needs.
  

• Build and track key metrics (NRR, health scores, NPS) to measure impact and adjust quickly.
  

• Lead strategic account reviews and help shape client expansion strategies.
  

Qualifications:

• 2-4 years in Customer Success, Strategy, or Consulting (startup or high-growth experience is a must).
  

• Background at a top-tier consulting firm (McKinsey, Bain, BCG, Monitor Deloitte, Strategy&, EY-Parthenon, Accenture Strategy) or similar strategic role.
  

• Strong mix of analytical and relationship-building skills.
  

• Experience turning insights into action, and action into measurable results.
  

• Comfortable in a fast-changing environment with a bias toward action.

• Ability to commit to 5-days a week in our SoHo office
  

What to expect:

• A seat at the table to shape how we engage and grow our customers.
  

• High autonomy and ownership — your work will directly move company metrics.
  

• The chance to bring big-consulting discipline into a nimble, creative startup.

• Benefits, perks, and a generous equity package