As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the Air trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Account Management Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, database management, financial controlling, and implementation for the geography’s imports and exports.

You will:

Coordinate and implement the end-to-end solutions designed for Flexport customers

• Execute the end-to-end creation and delivery of solutions for Flexport customers; interface and collaborate with other internal Supply teams (Operations, Procurement, Planning, etc) to achieve this
• Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases
• Fulfill dynamic pricing requests and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Client Solutions
• Partner with Account Management Teams to understand unique customer requirements and surface creative solutions with the Trade Lane Manager for execution
• Liaise with both Supply and Demand Teams to provide rates and solutions for bids; assist with new client implementation

Act as the first point of contact for all Air issues, requests, or questions & take the lead in reaching a resolution

• Triage incoming requests and find an end-to-end resolution where possible or provide direction to the appropriate team for resolution
• Resolve all escalations raised by Account Management Teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate
• Constantly monitor group emails, Slacks, and offer support wherever possible

Drive and support initiatives to promote growth and profitability for the region

• Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
• Leverage internal tools and processes to mitigate potential revenue leakage (Dispute ID Tool, regular reviews of statement-of-accounts)
• Identify opportunities to improve pricing strategies and increase profitability;
• Proactively follow-up on lost pricing requests and new opportunities

You should have:

• BA/BS and 1-3 year(s) of related work experience
• Knowledge of Air products and technology within the industry
• Experience with regards to exports and/or imports from a pricing, sales, operational or procurement perspective
• Experience building and maintaining relationships and partnerships with vendors
• Analytical skills and metric / data-based approach to solving problems
• Excellent communication, interpersonal, and organizational skills
• Strategic vision and ground floor execution

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