Chief of Staff to CEO

Flexport

Flexport

People & HR, Operations
San Francisco, CA, USA
Posted on Saturday, May 25, 2024

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

The Chief of Staff (CoS) is primarily responsible for tackling the CEO’s most important priorities through the orchestration of activities owned by various leaders across the organization. They own the rhythm of the business for the Executive team. This role will also serve as the primary point of contact for all business units to navigate their departments and to get organizational priorities implemented. This is a highly visible and collaborative role that is instrumental to the success of the overall organization.

You Will:

  • Own planning and internal business operations for top management initiatives
  • Own key operational rhythms/processes (i.e. weekly e-team meetings, weekly business reviews, monthly business reviews), including preparing the agenda, facilitating the discussions, documenting notes/action items, and closing out follow-ups
  • Monitor all key programs and initiatives across the company to ensure rigorous, disciplined follow through
  • Maintain relationships with owners of all key initiatives and programs to ensure we are eliminating bottlenecks and bureaucracy
  • Over time, this role may direct a small, high performing team of biz ops team members in the Office of the CEO to provide additional resources for key initiatives and programs requiring additional support
  • Deliver against special projects important to our CEO and executive team that are not owned by any other team
  • Identify areas of improvement across the organization and make actionable recommendations
  • Act as a thought partner to Ryan and other leaders, proactively identifying opportunities for growth and efficiency

You Should Have:

  • A track record of success in a similar role (Chief of Staff, operations and/or programs leadership)
  • Proficiency in financial modeling and SQL
  • Adept ability to identify and solve problems across domains
  • Capable public speaker and presenter
  • Successful track record in stakeholder management across all levels
  • Willing to move to San Francisco starting immediately
  • Ready to grind! We work LONG hours at odd times of day
  • Availability to travel any time on short notice

More Details:

  • Planning and Internal business operations:
    • Manage internal rhythm of business activities: performance cycle, engagement surveys, planning activities, business reviews etc.
    • Track & manage key metrics for the CEO
  • Communication & Leadership development:
    • Facilitate senior leadership staff meetings
    • Work with Communications team to manage the production of All-Hands, hackathons and other company wide events
    • Manage/facilitate organizational restructure/redesign exercises
    • Organization of Leadership Offsites: agendas, organizing, facilitation
    • Leadership Development: talent assessment, leadership succession planning, identifying career development opportunities for leaders
  • Collaboration with other departments in the company:
    • Compile content for quarterly Board updates
    • Collaborate with Chiefs of Staff of other departments to solve cross functional issues
    • Collaborate within Internal Comms team for organization change communications
    • Collaborate with External Communications team for branding activities, CEO speaking engagements
  • Capability Development:
    • Incubate new ideas through pilots and proof of concepts by mission teams before handing off to a long term owner in the department
    • Solve internal problems or bottlenecks by working with leaders within their department

#LI-hybrid

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.
The US base salary range for this position: (exclusive of bonus, equity and benefits.)
$175,000$220,000 USD

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.