Accounts Receivable Collections Analyst



IT, Accounting & Finance
Dallas, TX, USA
Posted on Friday, February 23, 2024

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Flexport is reinventing global trade.

We are seeking a remarkably driven Accounts Receivable Collections Analyst to join our AR Operations Department. This position is an essential team player focusing on supporting daily operations, specifically on setting high standards for exceptional customer service. This position must have strong attention to detail, problem-solving, and effective communication with external and internal customers. This role will be responsible for managing sensitive external stakeholder relationships. The position will report to the Head of North American Collections.

You Will:

  • Oversee day-to-day activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO set by Flexport
  • Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
  • Establish relationships with key client Accounts Payable personnel and serve as the dedicated point of contact with the client to facilitate cash collection and credit processes
  • Manage the allocation of requests, bring resolution to complex client issues, and manage first-level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
  • Work on moderately difficult account assignments requiring judgment or making recommendations
  • Field general AR/AP questions for clients and assist in research and resolution of any payment issues
  • Work with the Credit team to arrange for payment schedules to collect funds on accounts in arrears
  • Lead biweekly meetings with Business Leaders regarding the status of open receivables and make informed recommendations
  • Establish and maintain effective and cooperative working relationships with other departments (Credit, Account Management, Sales, Disputes, Legal, etc.) to help drive collections and help resolve issues relating to past-due accounts
  • Partner with the AR manager to identify ways to improve SOPs and processes
  • Perform Finance & Accounting month-end close processes and other ad-hoc projects as needed

You Should Have:

  • 3+ years of finance or accounting experience in the area of B2B Accounts Receivable or Collections, previous startup experience is a plus
  • Previous experience building and managing external and internal stakeholder relationships
  • Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills with the ability to deal tactfully, confidently, and ethically
  • Competitive and creative drive to win over customers and internal stakeholders
  • Ability to work both independently and collaboratively as part of a team while managing multiple priorities in a fast-paced environment
  • Goal-oriented, self-starter, proactive with excellent organizational skills
  • Proficient in problem-solving, research, and client follow-up to both external and internal contacts
  • Ability to adapt to rapid changes typical of a start-up
  • BA/BS required; undergraduate degree in Accounting, Business, Economics, or Finance strongly preferred
  • Advanced PC skills including proficiency in Microsoft Office, pivot tables, V-lookups, and formulas. Ability to interpret and analyze data and make recommendations based on findings.
  • Experience with Netsuite, Tesorio, Trovata, Stripe is a plus

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why we bring in people from diverse backgrounds and experiences together with industry veterans to help move the logistics industry forward. We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.