Docusign CLM Administrator



Dallas, TX, USA · San Francisco, CA, USA · Bellevue, WA, USA
Posted on Tuesday, May 23, 2023

Design & build solutions to help Flexport scale

The opportunity:

As a Docusign CLM Administrator you will be part of the Business Technology team that is responsible for designing, building and maintaining solutions to support the Sales, Marketing and G&A organizations. While Docusign CLM will be the primary focus, the right candidate is excited to learn and manage other technologies as needed to drive business and IT objectives in a dynamic, high growth environment.

You will:

  • Build, test, deploy, and maintain solutions in Docusign Contract Lifecycle Management (CLM) and other supporting technologies

  • Provide technical support and training, gather requirements from stakeholders, troubleshoot issues and implement technical solutions.

  • Develop and maintain system documentation and support procedures, processes, application configuration, and related materials for users.

  • Develop and manage Docusign CLM workflows, contract templates, clause libraries and other Docusign CLM configurations

  • Provide input to DocuSign technical and architectural diagrams and apply Docusign CLM best practices

  • Support other integrated tools within the ecosystem including Salesforce, Outreach, Gong, Qualtrics, Quip, Truly, RingCentral, ZoomInfo, LinkedIn Sales Navigator, LeanData, Pardot etc.

  • Work cross-functionally with technical teams including IT, Finance Systems, HR Systems, Product, Engineering, Data Science/Analytics, and business stakeholders across the go-to-market teams

  • Collaborate closely with the application development teams to ensure the functional integrity of deliverables

  • Manage all declarative features in Salesforce including but not limited to, custom objects/fields, page layouts, advanced formulas, automations, validation rules and security (roles, profiles, sharing rules, and permission sets).

You should have:

  • Bachelor’s degree in Computer Science, Information Systems, or related field

  • Hands-on experience in DocuSign CLM configuration, including but not limited to business process mapping, workflow diagrams, template assembly, merge field mapping, and configuration of CLM tools

  • Minimum 2 years Contract Lifecycle Management (CLM) implementations in Legal & contracts domain and certified in DocuSign CLM and DocuSign eSignature

  • Strong understanding of data structures and experience working with databases and/or a data warehouse

  • Desire to engage in daily collaboration with business stakeholders at all levels, to build valuable software

  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.

  • Experience working in a fast-paced and agile environment with the ability to manage changing requirements.

  • Salesforce Certified Administrator (required) is a plus

  • Hands-on experience implementing various declarative Salesforce features and security and sharing model (roles, profiles, permission sets, field level security, OWD, sharing rules, role hierarchy, etc.)

  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.


We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.
The US base salary range for this full-time position: (exclusive of bonus, equity and benefits.)
$93,520$116,900 USD