join the susa family.

SUMMARY:

As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, and administration of marketplace prices.

RESPONSIBILITIES:

Develop end-to-end pricing solutions for Flexport customers

• Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs.
• Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases
• Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management
• Follow up with customers on spot pricing submissions to increase likelihood of conversion

Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving

• Triage incoming pricing requests and find a resolution
• Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate
• Constantly monitor group emails, Slacks, and offer support wherever possible

Drive and support initiatives to promote growth and profitability for the region

• Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
• Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc)
• Identify opportunities to improve pricing strategies and increase profitability
• Proactively follow-up on lost pricing requests and new opportunities

Identify areas for process improvements and contribute to future automation designs

• Master all Flexport internal tools and databases for maintaining buy and sell rates
• Take a critical approach to company and customer SOPs and identify ways to improve them
• Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region
• Proactively share risks & barriers with regional air freight leadership and work to resolve them
• Embody a “can-do” attitude at all times

EXPERIENCE & SKILLS:

• BA/BS and 2-6 year(s) of related work experience
• Knowledge of operations, procurement and technology within the industry
• Experience with regards to imports and/or exports from a sales, operational or procurement perspective
• Experience building and maintaining relationships and partnerships with vendors
• Analytical skills and metric / data based approach to solving problems
• Strong analytical background and knowledge of analytical tools (Excel, etc); basic programming capabilities a plus
• Strategic vision and ground floor execution
• Excellent communication, interpersonal, and organizational skills