Customer Engineer

E2B

E2B

Software Engineering, Customer Service
San Francisco, CA, USA
USD 150k-180k / year + Equity
Posted on Aug 15, 2025

Location

San Francisco

Employment Type

Full time

Location Type

On-site

Department

Engineering

🌁 Location: San Francisco, in-person only

💰 Salary: $150k - $180k annual salary + 📈 Equity

💻 Languages: Python, JavaScript, TypeScript

Skills: LLMs, AI tools (AI SDK, LangChain, crewAI, and popular web frameworks (e.g. Next.js)

👉 Who we are

E2B is a fast growing Series A startup with 7-figure revenue. We've raised over $32M in total since our funding in 2023 and are supported by great investors like Insight Partners. Our customers are companies like Perplexity, Hugging Face, Manus, or Groq. We're building the next hyperscaler for AI agents.

👉 About the role

As a customer engineer, you’ll be helping our customers effectively integrate E2B into their products. You will guide them from initial adoption through production readiness by troubleshooting issues, optimizing sandbox deployments, and sharing best practices across integration stages. You’ll also serve as the bridge between customers and our engineering team - translating their feedback into actionable improvements.

👉 What we expect from you

  • 3+ years of experience in customer-facing roles with a technical background

  • Excellent communication skills and being highly detail-oriented

  • Experience with Python, JavaScript, TypeScript, LLMs, AI tools (AI SDK, LangChain, crewAI, and popular web frameworks (e.g. Next.js)

  • Experience with support ticketing systems

  • Updating technical documentation to help future customers

  • Relaying customer feedback to the rest of the team

👉 What it’s like to work at E2B

We’re a fast-growing startup with in-person (4 days on-site, 1 day WFH) offices in San Francisco and Prague, Czech Republic. We have 7-figure revenue and work directly with customers from the top-tier AI companies such as Perplexity, Hugging Face, and more exciting names.

We cover full healthcare, vision, and dental insurance, and offer unlimited PTO.