Key Responsibilities

• Provide technical support for customer implementations, integrations, and product usage.
• Understand customer requirements and assist in configuring and deploying solutions.
• Troubleshoot and resolve technical issues related to APIs, integrations, and system connectivity.
• Work with backend services, REST APIs, and databases to diagnose and fix issues.
• Collaborate with internal engineering and product teams to resolve complex customer problems.
• Assist customers through calls, emails, and support tickets in a professional and timely manner.
• Maintain documentation of issues, solutions, and best practices.
• Support deployment activities and basic configuration tasks.
• Follow best practices for security, performance, and scalability while supporting solutions.
  
  

About Company: Aquera's mission is to streamline identity management and analytics workflows by simplifying integrations with its Identity Fabric platform. This innovation accelerates identity platform rollouts, enhancing ROI by enabling swift connectivity to a wide range of applications, databases, and devices, thus saving time and cost. Aquera's platform supports real-time governance and lifecycle management, offering services for account provisioning, user synchronization, and governance, with easy, code-free setup for immediate deployment.