The Core Responsibilities For The Job Include The Following

Leadership and Team Management:

• Lead, mentor, and grow a team of technical writers, editors, content designers, content strategists, and illustrators.
• Establish clear roles, career paths, performance metrics, and development plans.
• Foster a culture of quality, collaboration, and continuous improvement.
  
  

Documentation Strategy And Governance

• Own the end-to-end documentation strategy and roadmap.
• Define content structures, documentation frameworks, and information architecture.
• Establish and maintain documentation standards, guidelines, and governance processes.
• Introduce scalable documentation operations (versioning, workflows, automation, and localization).
  
  

Content Development And Quality Assurance

• Oversee creation and maintenance of high-quality technical content, including API docs, user guides, FAQs, SDK documentation, release notes, and in-product content.
• Conduct content audits and enforce quality benchmarks.
• Coordinate peer reviews, SME reviews, and editorial workflows.
  
  

Cross-Functional Collaboration

• Partner with engineering, product, design, marketing, and customer success to gather information and ensure alignment.
• Participate in product planning cycles, sprint ceremonies, and design reviews.
• Advocate for documentation needs across the organization.
  
  

Tooling And Systems Ownership

• Own the documentation stack (CMS, version control, publishing tools, static site generators).
• Lead tool evaluations and introduce best-in-class solutions (e. g., DITA, Sphinx, Docusaurus).
• Implement automation for build pipelines and documentation publishing.
  
  

Documentation Analytics And User Experience

• Use analytics to measure documentation consumption, search performance, and content gaps.
• Conduct user testing to refine content structure and discoverability.
• Improve the UX of documentation portals, including navigation, taxonomy, and visual design.
  
  

Innovation And Thought Leadership

• Champion modern documentation practices: docs-as-code, API automation (OpenAPI), and AI-assisted content generation.
• Stay updated on industry trends and bring new ideas to scale documentation efficiency.
  
  

Business Alignment

• Present documentation of KPIs and insights to leadership.
• Build business cases for new documentation initiatives, tools, and staffing.
• Demonstrate documentation's impact on product adoption, customer satisfaction, and support reduction.
  
  

Requirements

• 15+ years in technical writing, with at least 5-7 years in leadership roles.
• Proven track record managing documentation teams at scale.
• Deep experience with information architecture, content strategy, and content operations.
• Strong understanding of software development processes and tools (Git, CI/CD, APIs, SDKs).
• Expertise in documentation tooling (Markdown, DITA, Sphinx, Docusaurus, MadCap Flare).
• Exceptional communication, collaboration, and storytelling skills.
• Ability to influence executives and drive cross-functional alignment.
  
  

This job was posted by Prathamalok Debnath from Aquera.